Privacy Policy

Last updated: June 12, 2026

TE’ADORO COUTURE (“we”, “us”, “our”) operates this website and store, including all related content, products, services, features, and tools (the “Services”).

Our store is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern in relation to the handling of personal information.

Personal Information We Collect

We may collect personal information that identifies you or could reasonably identify you.

This may include:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Payment Information

Payments are securely processed through Shopify Payments and/or third-party payment providers. We may receive limited payment details such as payment confirmation, billing details, and transaction status.

We do not store your full credit card details.

Account Information

  • Username
  • Password
  • Preferences
  • Saved details

Order Information

  • Products viewed
  • Cart contents
  • Wishlist items
  • Purchase history
  • Returns
  • Exchanges
  • Store credits
  • Refund history

Communication Information

Any information you provide when contacting us, including customer support enquiries, emails, and messages.

Device & Usage Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referral source
  • Site usage data
  • Session activity
  • Pages visited
  • Time spent on pages

How We Collect Information

We collect information:

Directly from you

When you:

  • Place an order
  • Create an account
  • Subscribe to marketing
  • Contact us
  • Submit a return request

Automatically

Through:

  • Cookies
  • Analytics tools
  • Tracking pixels
  • Device identifiers
  • Site activity tracking

Through service providers

Including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Marketing platforms
  • Fraud prevention services

How We Use Your Information

We may use your personal information for the following purposes:

Order Fulfilment

To:

  • Process your order
  • Confirm payment
  • Arrange shipping
  • Provide tracking
  • Deliver products
  • Manage customer service

Returns, Exchanges & Store Credits

We may use your personal information to:

  • Assess return eligibility
  • Process exchanges
  • Issue store credits
  • Process approved refunds
  • Verify compliance with our Returns Policy
  • Detect fraudulent return activity

This includes enforcing applicable restocking fees and return conditions under our store policies.

Marketing & Advertising

We may use your information to send:

  • Promotional emails
  • New collection launches
  • Product recommendations
  • Abandoned cart reminders
  • Sale announcements
  • Exclusive offers

Where permitted by law, we may also show you relevant advertisements on third-party platforms based on your browsing behaviour, purchases, or interactions with our store.

You may unsubscribe from marketing at any time.

Security & Fraud Prevention

We use personal information to:

  • Detect fraud
  • Prevent unauthorised transactions
  • Investigate suspicious activity
  • Reduce payment risks
  • Protect our business and customers

We reserve the right to retain and use:

  • Transaction history
  • IP addresses
  • Device data
  • Order history
  • Communication records

for fraud prevention, chargeback disputes, legal claims, and payment investigations.

Website Improvement

To improve:

  • User experience
  • Website performance
  • Product offerings
  • Navigation
  • Customer experience

Legal Compliance

To:

  • Comply with Australian law
  • Respond to lawful requests
  • Enforce our Terms
  • Resolve disputes
  • Protect our legal rights

How We Share Your Information

We may disclose your personal information to:

Service Providers

Including:

  • Shopify
  • Payment gateways
  • Shipping carriers
  • Email marketing providers
  • Analytics platforms
  • Fraud prevention tools

These providers only receive the information necessary to perform their services.

Legal Authorities

Where required by law or necessary to:

  • Investigate fraud
  • Enforce agreements
  • Protect legal rights
  • Comply with court orders

Business Transfers

If TE’ADORO COUTURE is sold, merged, restructured, or transferred, your information may form part of that transaction.

Shopify Relationship

Our store is hosted by Shopify.

Shopify may collect and process personal information to provide checkout, payment processing, hosting, and related services.

For more information, please review Shopify Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart active
  • Remember preferences
  • Improve site performance
  • Analyse traffic
  • Deliver personalised advertising
  • Track abandoned carts

By using our website, you consent to our use of cookies.

You can disable cookies through your browser settings.

Please note some website functions may not work properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review their policies separately.

Children’s Data

While we offer products intended for infants and children, all purchases must be made by adults or legal guardians.

Our Services are not intended for direct use by children, and we do not knowingly collect personal information directly from children.

If you believe a child has provided us with personal information, please contact us so we can arrange deletion.

We do not knowingly sell or share personal information of individuals under 16 years of age.

Security & Data Retention

We take reasonable steps to protect your personal information.

However, no system or online transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders
  • Provide customer support
  • Comply with tax and legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our policies

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Request data portability
  • Withdraw marketing consent

To make a request, contact us using the details below.

We may need to verify your identity before processing certain requests.

International Transfers

Your personal information may be stored or processed outside Australia, including by our service providers.

Where this occurs, we take reasonable steps to ensure your information is protected.

Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Changes will take effect immediately upon posting to our website.

It is your responsibility to review this page periodically.

Contact

For privacy-related enquiries or requests:

TE’ADORO COUTURE
Email: info@teadorocouture.com
Sydney, New South Wales, Australia